As someone who has been sent potty to the tonsils by working with the public I'm always pleased to hear of the front line fighting back.
Last weeks Digger carries the tale of one David Perham, a nurse working at Stobhill hospital. There was Mr Perham in the middle of a twelve hour shift when David Anderson was admitted with back pains. Mr Perham offered Mr Anderson paracetamol only to be told that 'they're fucking useless'. He then went to get another nurse to help deal with the complaint, to which Mr Anderson responded by calling him 'a useless cunt'. At this our hero Perham struck a blow form common sense and slapped Mr Anderson right on the kisser. Isn't it hilarious? Can you just imagine the look on his face?
Obviously one shouldn't condone such behaviour if one wants to appear reasonable. If I were in charge I would carefully weigh up the pros and cons, consider all the evidence and have abusive patients dumped on the street untreated with a book on manners. That is what I would do if I were in charge.
As you were.